SECURITY WARNING: Always verify the URL is https://www.kraken.com or https://id.kraken.com. Never enter credentials on a phishing site.
Most login difficulties can be resolved by checking the basics. Start here before moving to recovery steps.
Verify you are using the correct **username** (or **email**) and **password**. Kraken passwords are case-sensitive.
Kraken allows both. Check which method you enabled. If you forgot your username, use the 'Forgot username' option on the official login page.
2FA provides an essential layer of security but can also be a source of lockouts if codes are incorrect or the device is lost.
Ensure your device's time is correctly synchronized. Codes are time-sensitive and expire quickly.
If you lose your 2FA device and do not have your **Master Key** saved, you must contact Kraken support immediately for the account recovery process, which can take time for security reasons.
Outdated browser data can interfere with the login process.
Try clearing your browser's cache, cookies, and temporary files, or attempt to log in using an **Incognito/Private window** or a different browser.
Proactive security is key to protecting your assets.
The Master Key is a crucial recovery mechanism. It should be stored **offline** and securely, separate from your login credentials.
Your Kraken password should be at least **12 characters long** and unique to Kraken. We recommend using a reputable password manager.
GSL is an optional security feature that prevents unauthorized changes to your account settings for a set period, adding a powerful layer of protection.
Always bookmark and use these verified links. (Ten links required)
A: The Master Key is a crucial, optional second-level 2FA that can be used to bypass your standard sign-in 2FA (e.g., Authy/Google Authenticator) if you lose access to it. It's the ultimate backup for your account access.
A: For security, Kraken enforces a **withdrawal lock** (typically 24 hours) after sensitive changes like a password reset or adding a new withdrawal address. This is a measure to protect your funds if an unauthorized party gains access to your account.
A: On the official sign-in page, click **"Forgot username"**. Enter the email address associated with your account, and Kraken will send you an email with your username.
A: First, check your **spam/junk folder**. Ensure the email address you entered is the one registered with your Kraken account. If you still don't receive it, there may be an issue with your email provider; you should contact Kraken support.
A: A phishing website is a fraudulent site designed to look exactly like the official Kraken site to steal your login credentials. Always look for the **lock icon** 🔒 and verify the URL is **kraken.com** before logging in.